It's possible that could have something to do with temporary internet files, which may cause the Customize option to not appear in the invoice. At this point, let's open your QuickBooks using a private browser or incognito. I understand the impact this issue could have on your workflow and the time and effort you've already invested in trying to resolve it. I know it's frustrating when a feature used to work perfectly fine, but suddenly, it's not working, and I know it's impacting your ability to get things done efficiently, k8p. If you had to select a different template then the one you were using, you should be able to open a new invoice and go back to Customize at the bottom to re select your own saved style. Once you click on the Invoice the Account Summary should populate on the left side of the screen and allow you to check the boxes to add back in QTY and RATE. It should be the same area with Amount and Description.Ħ. Click on and select the area on the invoice template shown on the screen that contains the place where the QTY and RATE would normally be. ![]() Select the Content tab at the top left side of screenĥ. Edit current - it may not let you select it for your own style, so you might have to change to another and then later go back to the your own style that should hopefully be fixed and working and looking like it did before.Ĥ. Going to Customize at the bottom of a brand new invoiceĢ. They just disappeared from all new invoices.ġ. Last August of 2023, QB is doing a bunch of updates to the site and somehow "turned off" the QTY and Rate on my invoices. I'm also here if you need further help with anything in QuickBooks. Let me know how it goes, as I want to make sure this is taken care of for you. See this link to know more about our support operations: Support hours and type. An agent will be with you after filling in the information. When using the messaging option, a small discussion box will open at the bottom right section of your monitor. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.On the next screen, scroll down to the Choose a way to connect with us section.Type the keyword Payroll Account Management and Billing in the What can we help you with? box.Go to the (?) Help menu and click on Contact Us.I know you're connected with our agents now, but I'll be leaving the contact options below for reference: Our Live Help can initiate a viewing session or report this problem to our engineers. If the steps on this thread is not working, contacting our Support Team is the best option for us. Thanks for posting an update here, don't have an ongoing issue with the QTY and Rate are not showing in the print/preview page of the invoice. I'll keep an eye on this post for your response. That should get you right back on track, let me know how this goes. Once done, create a new invoice using the new template. You may refer to this article to know more about invoice customizations in QBO: How to Customize Invoices, Estimates, and Sales Receipts. Copy the exact template details of the old form you have deleted.On the Custom form styles window, click on New style.Locate My Commercial Invoice Template under the Name column. ![]() By doing so, you'll be able to start fresh with your invoicing. Since you already tried modifying the impacted form, let's try deleting and recreating it. Missing information or formatting issues on invoice transactions can be caused by corrupted sales templates. I can help you get past this invoice issue. I appreciate the information you shared and for trying to get this resolved on your end. It's nice to see you here today, dDubz47ss,
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